• 7 DAYS A WEEK FROM 8 AM TO 6 PM
  • INFO@RAVEBANDZ.COM

Shipping and Returns

General Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Currently, we offer USPS Priority Shipping and UPS/FEDex Couriers at an additional cost variable per destination.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
The whole process can take between 2-10 business days once you place your order.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, currently we do not offer international shipping options. However, as we expand our production, we hope to ship internationally, Q1 2019.

Orders and Returns

HOW CAN I CANCEL OR CHANGE MY ORDER?
  1. Emailing us at info@ravebandz.com, and providing your general info with your customer order.
  2. Then depending on how far along we are in the process, we will be able to accomdate your request.
  3. We have a 7 day return policy, simply return your order within 7 days for an exchange. 
However, please note that if a custom design is already finalized and fullfilled, we will not be able to accommodate returns.
HOW DO I TRACK MY ORDER?
You will be emailed a tracking number once your order is processed, packaged and shipped!
ORDER SHOWS DELIVERD BUT I DID NOT RECEIVE IT?
With every order, we provide a tracking number or are able to help you track down your package if you do not receive one. Ultimately, we hold our customers accountable and responsible for ensuring that the address entered when the order is placed is correct. All packages are considered delivered once tracking number shows delivery confirmation. Unfortunately, in most cases, refunds or replacements will not be issued.
I'M MISSING MY TRACKING INFO, WHERE IS MY ORDER?
In most cases of the tracking information not being updated, the order shows up a couple days later. I ask that you wait a bit longer and give the postal issue a chance to resolve itself.

***Our goal is to have every customer satisfied with their order. We ask that you please understand we have no control over the postal system and delivery.***

Contact Us

WHO SHOULD I CONTACT FOR GENERAL INQUERIES?
Please contact us at info@ravebandz.com for anything related to general questions and help with your orders
WHO SHOULD I CONTACT FOR PRESS/MEDIA INQUERIES?
Please contact us at press@ravebandz.com for anything related to press/media.
WHO SHOULD I CONTACT FOR BRAND AMBASSADOR OPPORTUNITIES?
Please contact us at ambassadors@ravebandz.com for anything related to becoming a brand ambasssador or how the program works.
WHO SHOULD I CONTACT FOR CUSTOM ORDERS?
Please contact us at customize@ravebandz.com for anything related to custom orders or by filling out the custom order form.
WHO SHOULD I CONTACT FOR CAREER OPPORTUNITIES?
Please contact us at careers@ravebandz.com for anything related to career opportunities.
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